SPLOŠNI POGOJI POSLOVANJA
POLITIKA ODPOVEDI TERMINA
Termin se lahko odpove ali prestavi v roku 24 ur pred začetkom termina. Če je ta rok zamujen ali stranka na termin ne pride, stranko bremenijo nastali stroški v vrednosti 50 %. Ta znesek se ne šteje v naslednji termin.
Minimalno nadomestilo 10,00 EUR se obračuna v vseh primerih, ko je 50 % vrednosti storitve nižje od tega zneska.
POLITIKA ZAMUDE
V primeru zamude več kot 10 min, stranko lahko zaradi narave dela zavrnemo, stranko pa bremenijo stroški v vrednosti 50 % rezervirane storitve. Ta znesek se ne šteje v naslednji termin.
POLITIKA VRAČILA DENARJA
Vračila denarja ne izvajamo. V kolikor stranka ni zadovoljna s storitvijo (s tehtnim razlogom), se ji ponudi možnost brezplačne ponovne storitve, največ 7 dni po opravljeni storitvi. Po preteku tega časovnega okvirja za morebitne nepravilnosti ne odgovarjamo.
Z rezervacijo termina na katerokoli storitev, se stranka strinja s pogoji poslovanja in je dolžna poravnati zneske za nastalo poslovno škodo.
VRAČILO AVANSNIH PLAČIL
Ob upravičenem vračilu plačila se stranki povrne vplačani znesek za storitev, zmanjšan za transakcijsko provizijo spletnega plačilnega sistema (Stripe), saj ta strošek ob izvedbi plačila nastane in ni povračljiv.
GENERAL TERMS AND CONDITIONS
APPOINTMENT CANCELLATION POLICY
An appointment can be canceled or rescheduled within 24 hours before the start of the appointment. If this deadline is missed or the client does not arrive at the appointment, the client will be charged 50% of the costs incurred. This amount will not be counted towards the next appointment.
Minimum compensation of EUR 10.00 shall be charged in all cases where 50% of the service value is lower than this amount.
DELAY POLICY
In the event of a delay of more than 10 minutes, the client may be rejected due to the nature of the work, and the client will be charged 50% of the costs of the reserved service. This amount will not be counted towards the next appointment.
REFUND POLICY
We do not provide refunds. If the client is not satisfied with the service (with a valid reason), they will be offered the option of a free repeat service, a maximum of 7 days after the service has been provided. After this time frame, we are not responsible for any irregularities.
By booking an appointment for any service, the client agrees to the terms and conditions and is obliged to settle the amounts for any business damage incurred.
Z rezervacijo termina na katerokoli storitev, se stranka strinja s pogoji poslovanja in je dolžna poravnati zneske za nastalo poslovno škodo.
ADVANCE PAYMENT REFUNDS
In the event of an eligible refund, the client will be reimbursed the amount paid for the service, minus the transaction fee charged by the online payment provider (Stripe), as this fee is non-refundable.